How we support families

Two sisters

A Home-Start volunteer will visit a family in their own home, usually once a week, for a couple of hours. Both the family and volunteer will decide what they will do together.

Maybe you need a shoulder to cry on or someone to talk to who won’t judge you? Perhaps you need someone to play with or read to your children? Maybe you need a bit of support to keep a medical appointment?

Support at home

Whatever the reason, your volunteer will be able to offer emotional and practical support to help you find ways to manage and resolve problems. These could include:

  • getting to appointments
  • establishing routines
  • accessing benefits, grants and financial support
  • using local services or specialist support
  • getting involved with your local community
  • encouraging play and reading with your children
  • listening to your worries, concerns and hopes for your family
  • offering a shoulder to cry on
  • sharing experiences of parenting and family life
  • being there because they want to be – not because someone has sent them
  • giving you a break
  • offering advice if you ask for it
  • providing support, friendship and encouragement.

Our volunteers are all parents themselves and have been specially trained to offer tailor-made support for as long as needed. Criminal records checked are made before anyone can become a full volunteer and carefully matched with a family.